Call, all in order to ensure that customers use fixed the machine for the highest standards, not as some foreign companies, began to send maintenance engineers will start charging.Purchased 31 products customers are concerned. This period lasted until around 2006.31 engineers provide 24-hour service, 31 service during this period also known as the nanny service, Butler service. In 2006, 31 build 4008 free phone.Don't think this minor 4008 Tel.Although 31 is also the industry's first to offer 800 telephone company, but with the popularity of
Sand Making Machine mobile phones, in 2006, only the landline dial 800 phone has a slightly outdated, 4008 phones capable of supporting mobile phone calls.Meanwhile, 31 with the latest IT information technology, build strong service background, and the culture of the company, engineers, service operations and maintenance activities with the details, its powerful services of aftermarket competition.
Around 4008 telephone application and launched 31 created the first domestic engineering machinery industry call command center and service monitoring centre will call the unified into active service, passive systems management, track the quality of service. Through the construction of two centres, 31 ECC (Enterprise control center) began operations as a back-end system.Through ECC and auxiliary system, combined GPS positioning technology, 31 after-sales service scheduling command center not only can through phone wiring maintenance engineers provides preliminary fault diagnosis, and row barrier Guide, also can deployed fault location around distance recently of maintenance engineers to service, while view near of
Vertical Roller Mill maintenance accessories warehouse, timely adjustable goods shipping, achieved 31 world people one, 123 (line) coordination job (see figure a) of optimal service scheduling. Customers buy a machine, but lacks professional operators, 31, offered to train operator customers; customer buying the machine, found the order, but may lack the experience in enterprise management, 31 combined with Central South University, to provide customers with EMBA course ... ...
In short, 31, want to find every aspect of the industry chain, as long as conducive to the interests of customers and service reputation, 31 were willing to take the lead in practicing.And it is in this pursuit of excellence, continuous improvement, 31 service value chain into worry-free life. A that a phone, solution all problem, customer select 31, regardless of when what to as long as call 4008878318 service hotline, 31 will will best for customer solution all problem; province that save cost, 31 will launched six big free service initiatives, respectively for
Raymond Mill free equipment maintenance, and free hydraulic oil detection filter, and free gift maintenance work, and free door points check service, and free program upgrade, and free provides heavy difficulties concrete construction solution programme; five that five a fast, for customer called please, and accessories, and
Overhaul, service, 31 to a hours reply, two hours arrived quantitative of response speed commitment fast arrived, fast row so, fast supply, fast overhaul, fast answers, or give clear of compensation; excellent that quality commitment, for key parts 31 again once extended its warranty term, completely elimination customer on parts quality of concerns; for overhaul quality, 31 commitment maintenance parts half within appeared quality problem free repair, and for corresponding compensation. An incomplete statistics showed that 31 on service resources of the
Quarry Crusher is the first guarantee of service quality reputation: 31 service personnel for partners now 1.8 times; 1.7 times for service vehicles for competition partners times offices all over the country as partners of 1.4 times. In order to better meet the needs of customers, 31 more than 20 cities across the country to establish a unique 6S shop, accessories, display, marketing, maintenance, information collection and customer training six feature sets in one, fully meet the customer's needs.
31 competitors in the industry, learn concepts, operations, technology and details of one of the two may be difficult, but to chase 31 on the overall system design, it is not easy. Is not surprising news, 31 service continued to move forward and backward. Moving forward, according to engineer and test center statistics, found problems in maintenance and reference in research and development and
Portable Crusher, the problem can be solved in the front end.
Back, including the positive development of own logistics, provide better quality for the customer purchase a one-stop service outsourcing service to 31 service around the original service team, to increase their income levels, stimulating their enthusiasm, lets hear guns people make decisions.31 to create hundreds of regional parts factory, parts warehouse for competition partners 1.6 times the number of times parts stockage is 1.5 times of the competition partners.
